Last updated: September 8, 2025

1) Who we are

Tuscany House (“we”, “us”, “our”) provides real-estate advisory and brokerage services, including property listings, market reports, lead forms, and property alerts.
Legal entity: [Tuscany House Real Estate L.L.C.]
Registered address: Office 1-2, 30th Floor, Al Saqr Business Tower, Sheikh Zayed Road
Email: info@tuscanyhouse.co
Phone: +971 522 819 503
Data Protection Contact / DPO (if appointed): [Name, email]

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit tuscanyhouse.co or interact with us.

2) Scope

This Policy applies to our website, forms, chats, email, phone calls, social channels, and any tools or services that link to this notice.

3) What we collect

A. Data you provide

• Inquiry and lead forms: name, email, phone, preferred locations, budget, message contents, files you upload.

• Account and alerts: email, password (hashed by our platform), saved searches, notification preferences.

• Bookings and meetings: appointment details, time zone, notes.

• Business details (for corporate clients): company name, role, license numbers, billing contact.

• Events and viewings: attendance, ID details if required for building or security access.

• Support: messages you send us by email, chat, or phone.

B. Data collected automatically

• Usage and device data: IP address, device or browser type, OS, language, referring or exit pages, timestamps, pages viewed, clicks, scroll, session duration.

• Cookies and similar tech: pixels, tags, local storage for remembering preferences, analytics, ad measurement.

C. Data from third parties

• Marketing and advertising partners: analytics, campaign performance, audience insights.

• Property networks and portals: listing metadata, lead routing information.

• Public sources: land department or developer releases, public registries where applicable.

D. Sensitive data

We do not intentionally collect special-category data. If you submit such data, you consent to our processing only for the purpose you provided it for.

E. Children

Our services target adults. We do not knowingly collect data from children under 18.

4) Why we use your data (purposes)

• Respond to inquiries, schedule property viewings, provide proposals.

• Create and manage accounts, property alerts, and saved searches.

• List, market, and sell or lease properties; match buyers or tenants with sellers or landlords.

• Send service messages such as viewing confirmations, updates, legal notices.

• Improve our website, user experience, and content via analytics and testing.

• Personalize content, recommendations, and marketing with your choices respected.

• Detect and prevent fraud, security incidents, abuse, and spam.

• Comply with contracts and legal obligations; enforce our terms.

5) Legal bases (when required)

• Contract: to provide requested services or take steps at your request.

• Consent: for certain marketing, cookies, or optional features. You can withdraw consent at any time.

• Legitimate interests: operate and improve our services, secure our systems, and grow our business in a way that respects your rights.

• Legal obligation: record-keeping, compliance, responding to lawful requests.

6) Who we share data with

• Property stakeholders: sellers or landlords, buyers or tenants, co-brokers, developers, property managers as needed to deliver services.

• Service providers (processors): hosting, CRM, email or SMS tools, analytics, call tracking, form and scheduling tools, payment if any, security.

• Ad and analytics partners: to measure and improve campaigns and audiences, aggregated or pseudonymized where possible.

• Professional advisors and compliance: auditors, lawyers, insurers, regulators, courts if required.

• Business transfers: in a merger, sale, or reorganization, your data may transfer to the new owner.

We do not sell your personal information for money. In some jurisdictions, certain sharing for targeted advertising may qualify as a “sale” or “sharing.” See Your rights below for choices.

7) International transfers

Your data may be transferred to and processed in countries with different data protection laws. We use appropriate safeguards such as contractual clauses when required.

8) Retention

We keep personal data only as long as needed for the purposes above, accounting and tax requirements, dispute resolution, and legal obligations. When no longer required, we delete or anonymize it.

9) Security

We implement technical and organizational measures to protect personal data, including encryption in transit, access controls, and least-privilege practices. No system can be guaranteed 100 percent secure.

10) Your rights

Your rights depend on your location’s laws such as UAE PDPL, GDPR in the EEA or UK, and CPRA in California. Subject to legal limits, you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Delete your data.

• Restrict or object to processing.

• Portability of certain data.

• Opt out of targeted advertising or profiling used for marketing.

• Withdraw consent at any time; this does not affect past processing.

How to exercise your rights: email info@tuscanyhouse.co with your request and enough information to verify your identity and locate your data. You can also manage cookies and marketing preferences as explained below.

Complaints: If you are not satisfied, you can lodge a complaint with your local data protection authority such as the UAE Data Office, an EEA authority, or your state regulator.

11) Cookies and similar technologies

We use:

• Essential cookies: site operation, security, form submissions.

• Analytics cookies: understand site usage and improve content.

• Preference cookies: remember language, saved searches, filters.

• Advertising pixels: measure campaigns, limit frequency, build audiences.

You can control cookies via your browser settings and our on-site cookie banner. Disabling some cookies may impact functionality. For more detail, see our Cookie Notice or keep this section as your cookie notice.

12) Marketing communications

• Email, SMS, WhatsApp: we may send updates, property alerts, or offers with your consent or as permitted by law. You can unsubscribe using the link or by replying STOP.

• Ads: we may show you ads on our site and others. Use platform tools such as Google, Facebook, and LinkedIn to control interest-based ads. You can also email us to adjust preferences.

13) Property alerts and saved searches

If you opt in to alerts, we process your criteria to notify you of matching properties. You can pause or delete alerts at any time from the email footer or by contacting us.

14) Call recording and logs

If you call numbers on our site, we may log call metadata and, in some cases, record calls for quality, training, and compliance. Tell us during the call if you prefer not to be recorded, or email us.

15) Events, office visits, and CCTV

When you attend our events or visit our office, we may collect basic ID for access control. Some premises may use CCTV for security as permitted by law.

16) Third-party links

Our site may link to third-party websites or services. Their privacy practices apply to your use of those services.

17) Social media and messaging

If you engage with us on Instagram, Facebook, LinkedIn, WhatsApp, or similar platforms, your interactions are also governed by those platforms’ terms and privacy policies.

18) Changes to this Policy

We may update this Policy. We will post a new “Last updated” date at the top. Material changes may be announced on the site or by email.

19) Contact us

Questions or requests about this Policy or your data:

• Email: info@tuscanyhouse.co

• Phone: +971 522 819 503

• Postal: Data Protection, Tuscany House, Office 1-2, 30th Floor, Al Saqr Business Tower, Sheikh Zayed Road